1. Payment confirmation
A payment instruction on the Firma portal is applied to the related debt or service fee upon bank / virtual POS approval and is recorded in the institution’s books.
Cancel & Refund Policy
This notice is issued for odeme.ddkristal.com.tr and is effective as of 2026-10-14. Transactions on this portal are subject to the terms below.
2. Cancellation
If a technical error prevents a transaction before POS approval, no amount is charged. After approval, cancellation is only possible with written consent from Firma and under bank rules.
3. Refund conditions
For incorrect amounts, duplicate charges or wrong account/debt selection, notify Firma via the portal contact channels within a reasonable time. Refunds are returned to the original payment instrument on the bank’s timeline.
4. Partial refund and offset
Where a service was partly performed or a ledger offset is required, Firma may apply a correction / offset instead of a cash refund and will inform you.
5. Disputes
Please contact Firma first. Unresolved disputes are subject to the laws of the Republic of Türkiye and the courts / enforcement offices of Firma’s domicile (mandatory consumer forums reserved).